Refund, Final Sale & Fee Policy
At Altered Bride, we are committed to providing each client with dedicated time, personalized service, and exceptional care. Due to the nature of bridal wear and the specialized services we provide, the following policies apply to all appointments, purchases, and services.
Final Sale & Refund Policy
All products, services, appointment fees, deposits, and payments made to Altered Bride are final sale and non-refundable.
Due to the special-order, customized, and delicate nature of bridalwear, Altered Bride does not accept returns, refunds, cancellations, or exchanges on merchandise or services. This includes, but is not limited to, wedding gowns, special-order merchandise, accessories, alterations, customizations, cleaning, preservation, steaming, pressing, and other services.
Payments and deposits are non-refundable and non-transferable, regardless of changes to wedding or event plans, event dates, personal circumstances, sizing, weight fluctuations, or change of mind.
Bridal Shopping Appointment Fee — $50
A $50 appointment fee is required to reserve a bridal shopping appointment with Altered Bride. This fee covers the dedicated appointment time, personalized attention, and services provided by your bridal stylist.
The appointment fee is non-refundable, non-transferable, and is not applied toward the purchase of a wedding gown, product, or service.
Pinning & Fitting Service Fee — $300
Alterations fittings require dedicated appointment time, professional expertise, and skilled labor. Once a client has participated in a fitting, approved the proposed alterations and associated balance, and Altered Bride has begun the pinning and fitting process, the fitting is considered a professional service rendered.
If the client chooses not to proceed with alterations after the pinning process has begun and requests that the pins be removed and the garment released, a $300 Pinning & Fitting Service Fee will apply.
This fee covers the professional consultation, fitting, evaluation of the garment, expertise, and labor performed during the pinning process. The fee must be paid in full before the garment is released.
No-Show, Cancellation & Rescheduling Fee — $50
A $50 fee applies to appointment no-shows, cancellations, and requests to reschedule an existing appointment.
Appointment times are reserved specifically for each client. The fee reflects the dedicated time set aside for the appointment and applies regardless of the reason for the cancellation, rescheduling request, or missed appointment.
Rush Alterations Fee — 25%
A 25% rush fee will be added to the total alterations cost for garments requiring alterations to be completed within two months of the client’s wedding, event, or wear date.
Rush services are subject to availability and may be accepted or required at the sole discretion of Altered Bride based on seasonal demand, current workload, and the complexity of the services requested, even when the event date is more than two months away.
Glitter Handling Fee — $50
A $50 glitter handling fee applies to garments containing glitter or materials that excessively shed glitter during fittings, alterations, handling, or production.
This fee reflects the additional preparation, handling, workspace protection, and cleaning required when working with glitter garments.
Client Acknowledgment
By booking an appointment, purchasing merchandise, placing an order, approving alterations, leaving a garment in the care of Altered Bride, or submitting payment, the client acknowledges that they have reviewed, understood, and agreed to Altered Bride’s Refund, Final Sale & Fee Policy.